Refund & Replacement Policy

Because all Twinvel treats are perishable artisan food items prepared fresh without synthetic preservatives, we cannot accept general physical returns once delivered. However, your complete satisfaction is our highest priority.

1. Damaged or Compromised Shipments

If your parcel arrives damaged, broken, or tampered with during transit, please notify us within 24 hours of delivery by sending photos or unboxing video to care@twinvelfoods.com or our WhatsApp helpline.

2. Replacement or Instant Refund

Upon quick inspection by our care team, we will immediately dispatch a fresh replacement batch at zero additional cost or initiate a full refund to your original payment method within 3 to 5 business days.

3. Order Cancellations

Orders can be cancelled free of charge if they have not yet entered our artisan baking queue (typically within 2 hours of placement). Once baked and packed for dispatch, orders cannot be cancelled.

4. Reach Our Artisan Kitchen

We are always happy to hear from you. For any assistance, reach out via WhatsApp (+91 98765 43210) or email care@twinvelfoods.com.