Privacy Policy

Last Updated: September 2026

At Twinvel Foods, we deeply respect your privacy and are committed to safeguarding the personal details you share with us. This Privacy Policy describes how we collect, use, and protect your information when you browse our website, create an account, purchase our artisan baked goods, or reach out to our team.

1. Information We Collect

When you interact with Twinvel Foods, we may collect your name, shipping address, email address, phone number, and order details. This information is gathered solely to process transactions, fulfill deliveries, and communicate essential order status updates.

2. How We Use Your Information

We use your information exclusively to:

• Bake, pack, and ship your orders through trusted delivery partners.
• Send automated transactional email and SMS notifications (order confirmation, dispatch, delivery tracking).
• Provide prompt customer assistance and resolve inquiries.
• Prevent fraudulent activities and maintain website security.

We never sell, rent, or trade your personal data to any external marketing agencies or third parties.

3. Payment Security & Encryption

All online payments are processed through PCI-DSS certified payment gateways (Razorpay, UPI, credit/debit cards). We do not store your complete card credentials, CVV, or banking passwords on our servers.

4. Cookies & Preferences

We use strictly necessary functional cookies and local storage to remember your shopping cart items, authenticated session, and delivery preferences across visits.

5. Contact Customer Care

If you have questions regarding this Privacy Policy or wish to request data updates, please contact us at care@twinvelfoods.com or message our helpline on WhatsApp (+91 98765 43210).